How can we help?

Choose your product and select its available color, size, and personalization options. Enter the name exactly as you want it to appear, then review spelling, capitalization, quantity, and delivery details before checkout. Options and character limits vary by product; use the details on that product page.

If a live preview is available on the product page, use it to review the options you have selected. Not every item includes a preview or a separate design proof. A preview is a guide: screen colors and the appearance of handmade lettering can vary. Check the submitted name and options carefully before paying.

Follow the character limit and lettering options shown on the product page. Do not shorten a name or substitute a character unless that is how you want it made. If the field will not accept your preferred spelling, place the order only with a spelling you approve. After ordering, you can contact our team promptly with your order number to ask whether another character is possible before production; a change is not guaranteed.

Contact us as soon as possible, ideally within 24 hours of placing the order. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. Include your order number and the exact correction or cancellation request. We will check the production stage; a change or cancellation is not guaranteed once production begins, even within the first 24 hours. See our Return & Refund Policy.

Personalize each item separately and add it to your cart before starting the next name. Review every cart line so the name, color, product, and quantity match the intended recipient. For a set, check which pieces are included and which pieces can be personalized; do not assume that one name field personalizes every component.

Check your spam, junk, and promotions folders and confirm which email address you used at checkout. If you still cannot find it, contact us with your checkout email, approximate order date, and any order reference you have. Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select "Need help" to submit a support ticket. Avoid placing the order again until you know whether the first attempt succeeded.

Most personalized orders require 2-4 business days for production before dispatch. A different estimate on the product page or at checkout takes priority. Production starts after we receive the order and the required personalization details; missing information, large orders, and busy periods may add time. Shipping time is separate. See our Shipping Policy.

Estimated standard transit times are 5-9 business days to eligible addresses in the contiguous U.S., 4-7 to the United Kingdom, 6-10 to Canada, 6-9 to Australia, and 6-9 to other destinations where delivery is available. Add production time to these estimates. Delivery is not guaranteed by a particular date, and address restrictions apply. Check our Shipping Policy for current details.

Our listed delivery destinations are the contiguous U.S., United Kingdom, Canada, and Australia, subject to address eligibility. We do not ship to P.O. boxes, APO/FPO addresses, Hawaii, Alaska, Puerto Rico, other offshore islands, or remote areas. Only destinations accepted at checkout can be ordered online. After placing an eligible order, contact our team with your order number, country and postal code if you have a question about the address. See our Shipping Policy.

The shipping charge for an eligible address is shown at checkout. When the free-shipping offer is displayed, eligible orders over US$75 receive free tracked shipping, subject to the offer's conditions and the checkout total. Free shipping does not extend delivery to excluded addresses or include import charges unless checkout expressly says so.

Use the tracking link in your dispatch email or visit Track Order. Tracking is sent after dispatch and creation of the shipment record; it is not normally available while your order is being made. The first carrier scan may take a little time to appear. If you cannot find your tracking details, contact us with your order number and checkout email. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com.

Contact us immediately with your order number and the complete corrected address. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. We can only try to change it before dispatch, and a change is not guaranteed once the parcel is prepared or handed to the carrier. The replacement address must also be within our delivery area.

Production and transit times are estimates, not guaranteed arrival dates. If you have a deadline, check the current estimate at checkout. After placing your order, you can contact our team promptly with your order number, destination and date needed to review the timing. Do not assume that rush production or express shipping is available unless it is offered for your order and confirmed by our team or checkout.

International deliveries may incur duties, local taxes, or clearance fees. Unless checkout says these are included or prepaid, you are responsible for applicable charges where local law permits. Customs checks can also extend delivery time. If a carrier asks for a charge you believe you already paid, send us the notice and order details. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. See our Shipping Policy.

Check the latest carrier update and allow for production time separately from transit. If the estimated transit period has passed or there has been an unusual gap in updates, contact us with your order number and tracking details. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. We will investigate with the carrier. If the parcel is confirmed lost before delivery, we will arrange an appropriate replacement or refund.

Check the delivery location, household members, neighbors, building reception, and any carrier notice. If the parcel is still missing, contact us; you can also ask the carrier for its delivery details. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. We will help review the shipment and available evidence. A delivered tracking status does not stop us from investigating a missing-parcel report.

Correctly made personalized items are not normally eligible for a change-of-mind return or exchange, including a different name, size, or color selected after ordering. We can help if an item is damaged, faulty, incomplete, or does not match your order. Submit an eligible return or exchange request within 30 calendar days of delivery. Contact our support team before sending anything back so we can provide the return address and shipping instructions. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. Read our Return & Refund Policy. Your applicable legal rights are not limited.

For eligible returns or exchanges, contact us within 30 calendar days of delivery with your order number, a description, and clear photos where available. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. Photos of the item, affected area, packaging, and label help us investigate. Keep the item and packaging if you have them, but contact us even if some evidence is unavailable. This request window does not shorten your legal rights.

Contact us immediately so we can check whether production has started. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. Include the name submitted and the exact correction. If the item was made correctly to the details you entered, it is not normally eligible for a free replacement or change-of-mind return. If the mistake was ours, we will review an appropriate remedy under our Return & Refund Policy.

Please contact us first so we can confirm whether a return is needed and provide the right address and shipping instructions for your order. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. The sender address on the parcel and office addresses elsewhere on our website are not necessarily return locations. Do not post an item to an unconfirmed address.

An approved refund is normally sent to the original payment method, and we will let you know when it is issued. Your bank or payment provider controls when the credit appears. For a partial refund, we will explain the amount relating to the affected item. If you need help tracing a refund, contact us with your order reference. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com.

Check the individual product's dimensions, materials, included pieces, and care instructions. For a bag, compare its measurements with the items you need to carry and any school or daycare requirements. A product name or age suggestion does not confirm that a particular folder, lunch box, or bottle will fit. Ask us about any measurement that is not listed.

No. Our focus is personalized essentials and gifts for children and families, not a single fabric or product type. Some items use corduroy and yarn lettering; other items may use different materials or personalization methods. Check the product page for the exact material, construction, and finish of the item you are considering.

Product photos and any preview are a guide. Screens, lighting, fabric texture, and handmade lettering can produce small differences in color, letter shape, or placement. This does not change the name or options you ordered. If your item appears materially different from the listing or has an incorrect personalization detail, contact us so we can review it. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com.

Follow the care instructions for your exact item first. For our corduroy backpack care guidance, spot clean with a damp cloth and mild soap; if deeper cleaning is needed, gently hand wash in cold water and lay flat to air dry. Do not machine wash, bleach, or tumble dry, as this can damage the fabric and personalized lettering. Other products may need different care.

No. Different fabrics, linings, and personalization methods may need different care. Use the instructions on the product page or supplied with the item. If these are missing or unclear, contact our team with the product name or order number before washing; do not assume an item is machine washable, waterproof, or suitable for heat.

Use the payment methods displayed at checkout for your order. The store's default currency is US dollars; if another supported currency is selected, review the final checkout currency and total before paying. Available methods and any bank conversion charges can vary, so do not rely on a payment logo alone.

Check the offer's current terms, eligible items, order value, and expiry, and enter any code exactly as shown. Some offers may not combine. Review the final checkout total before paying. If an advertised offer still appears incorrect, contact us with the offer details and a screenshot that does not show sensitive payment information. Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select "Need help" to submit a support ticket.

First check for an order confirmation and whether your payment provider shows a completed charge or a pending authorization. A pending entry alone does not confirm a successful order. Avoid repeated checkout attempts if the result is unclear. Contact us with the checkout email, approximate time, and error message. Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select "Need help" to submit a support ticket. Never send your full card number, security code, or password.

You can add a gift message at checkout and enter the recipient's eligible delivery address. Check their address and recipient details carefully and use your own email for order updates. After placing your order, contact our team promptly with your order number if you would like to request particular gift wrapping or packaging. Availability is not guaranteed.

For different names, personalize each item separately. For a larger order, contact our team before checkout with the product, quantity, names or personalization requirements, destination, and date needed. We can check feasibility and timing; do not assume a bulk discount, special packaging, or faster production is included.

Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select "Need help" to submit a support ticket. You can also call +1 (213) 267-1435. Our support team works Monday to Friday and normally replies within 24 business hours. Include your order number and checkout email for an existing order; for a product question, include the product link and options you are considering.

Send your order number if available, checkout email, the item affected, and a short description of what you need. For damage or an incorrect item, include useful photos; for delivery, include the tracking reference. You can use website chat, our Contact Us form, the "Need help" button in your order details to submit a support ticket, or email service@nameandkin.com. Share only information needed for the request. Never send passwords, full payment-card details, or unnecessary personal information about a child.