Gifting and getting help

Whether you are choosing one gift or several, start with the recipient’s needs and the time available. Check product options and delivery eligibility before making a commitment to a gift date.

Sending directly to the recipient

Enter the recipient’s name and eligible delivery address at checkout. Review the street address, apartment or unit, postal code, and country, and use your own email for order updates. If the address is uncertain, confirm it with the recipient before submitting your order. Only choose a destination available at checkout. After ordering, contact us promptly with your order number if the address needs correction; changes depend on dispatch status.

Gift wrapping and messages

Use gift wrapping, message, or presentation options only when they are stated on the product page or offered at checkout. Do not assume special packaging, a greeting card, or a price-free packing slip is included. If one of these matters for your gift, ask before ordering so we can confirm the available arrangement.

Sibling gifts and larger orders

For different names, personalize and add each item separately. For a larger order, send the product, quantity, name requirements, destination, and date needed before checkout. We can check feasibility and timing; bulk discounts and faster production are not automatically included.

Contact Name & Kin

• Website chat: open the chat on our website to send a question or report an order issue.
• Contact form: submit a request on our Contact Us page.
• Order support ticket: open the relevant order’s details and select “Need help” to describe the issue and submit a ticket.
• Email: service@nameandkin.com.
• Telephone: +1 (213) 267-1435.

The order help entry may be labelled “Have a problem with this order?” on your order page.

Choose the channel that works for you. You do not need to send a separate email after submitting a request through chat, the contact form, or “Need help”. If you cannot access your order details, use chat, the contact form, or email instead.

Our support team works Monday to Friday and normally replies within 24 business hours. For an existing order, include the order number and checkout email. For a product question, send the product link and the detail you want to confirm.

See where to get help

The screenshots below show the current website with fictional example details. Use your own order number and email when contacting us.

For the order-help form and a chat example, follow our step-by-step screenshots.

Share only what is needed

Do not include passwords, full payment-card details, verification codes, or unnecessary personal information about a child. Helpful photos should show the item or issue. Our Privacy Policy explains how customer information is handled.