Personalized returns and refunds

A personalized item is made with the name and options you select. This affects change-of-mind returns, but does not remove your rights when an item is faulty or does not match your order.

Correctly made personalized items

We do not normally accept a change-of-mind return or exchange for a correctly made personalized item. This includes wanting a different name, size, or color after ordering. Check the product measurements, options, and spelling before checkout.

If something is wrong

We can help with damaged, faulty, incomplete, or incorrect items and personalization errors made by us. Submit an eligible return or exchange request within 30 calendar days of delivery. This request window does not shorten your legal rights. Use our problem-reporting guide to prepare useful details.

Before sending an item back

Contact us first. You can use website chat, our Contact Us form, the “Need help” button in your order details to submit a support ticket, or email service@nameandkin.com. We will review the issue and explain the available remedy, whether a physical return is needed, and the correct address and shipping instructions. The original sender address and a company office are not necessarily return locations. Keep any postage receipt and tracking details if you are asked to return the item.

Approved refunds

An approved refund is normally returned to the original payment method. We will notify you after it is issued; the bank or payment provider may need additional time to display the credit. If only part of an order is affected, we will explain the amount refunded. Contact us with the order reference if you need help tracing a refund.

The full policy

This guide summarizes common questions. Our Return & Refund Policy explains the applicable conditions, remedies, and shipping arrangements. Nothing in this guide limits a consumer right that applicable law says cannot be waived.