Production and shipping times

Your order’s journey has two stages: personalization and delivery. Add the production estimate to the shipping estimate when planning an order. Neither estimate is a guaranteed arrival date.

Production before dispatch

Most personalized orders require 2-4 business days for production after we receive the order and required details. A different estimate on the product page or at checkout takes priority. Missing information, larger orders, and busy periods can add time.

Estimated standard transit after dispatch

• Contiguous United States: 5-9 business days.
• United Kingdom: 4-7 business days.
• Canada: 6-10 business days.
• Australia: 6-9 business days.
• Other destinations (where delivery is available): 6-9 business days.

These times apply to eligible addresses and do not include production. Business days exclude weekends and relevant public holidays. Customs checks, weather, holidays, and carrier disruption may extend delivery.

Check that we can deliver to your address

We do not ship to P.O. boxes, APO/FPO military addresses, Hawaii, Alaska, Puerto Rico, other offshore islands, or remote areas. For a destination outside the four countries listed above or an uncertain address, send us the destination and postal code before ordering. Read the current Shipping Policy for full coverage details.

Costs, free shipping, and import charges

Shipping charges appear at checkout. When the free-shipping offer is displayed, eligible orders over US$75 receive free tracked shipping under the offer’s conditions. This does not include excluded delivery areas or import charges unless expressly stated. International duties or clearance fees may be payable separately if checkout does not include or prepay them.

Ordering for a specific date

Check the current production and delivery estimate for your destination at checkout. After placing your order, contact us promptly with your order number, quantity, destination and needed date if you would like us to review the timing. Rush production or express delivery may not be available. After dispatch, use Track Order or your shipping email.