Change or cancel an order

If you spot an error after checkout, contact us as soon as possible. For a name, product option, or cancellation request, aim to contact us within 24 hours of placing the order. This is a request window, not a guarantee that changes remain possible.

You can use website chat, our Contact Us form, the “Need help” button in your order details to submit a support ticket, or email service@nameandkin.com. Choose whichever option is convenient; you do not need to send a separate email after submitting your request.

Use the order-help form

Open the relevant order in your account and look below the order details for Have a problem with this order?. Select this button to open the order-help form with your order number filled in. The order list may also show a Need help? shortcut.

The screenshots below show the current website with fictional example details. Use your own order number and email when contacting us.

Open your order’s help button, or choose Order & after-sale help in website chat. For a cancellation, select Cancel order. For an address correction, select Update delivery address; describe other changes under Other. Submitting the form does not confirm that the change has been accepted.

Include the exact change

• Your order number and checkout email.
• The product or cart line affected.
• The detail submitted and the exact replacement detail.
• For cancellation, whether you mean one item or the whole order.

For example: “On the blue backpack, please change the name from Sofia to Sophia.” Clear before-and-after details help us check the request. Do not assume a sent message means that a change has already been accepted.

What happens next

We will check the production stage and confirm what is possible. Once production begins, changes and cancellations cannot be guaranteed, even during the first 24 hours. If we can cancel before production, the cancelled amount is returned to the original payment method. Your applicable legal rights remain unaffected.

Changing a delivery address

Send the complete corrected recipient name, street address, unit number, city, state or province, postal code, and country. We can only try to change an address before dispatch; a prepared parcel or carrier handover may prevent a change. Any replacement address must be eligible under our Shipping Policy.

If the item has already been made

A correctly made personalized item is not normally returnable for a different name, size, or color. If the item does not match the details you submitted, contact us so we can review it under our Return & Refund Policy.