Care for your personalized item

Always begin with the care instructions on the product page or supplied with your item. Name & Kin products can use different fabrics, linings, constructions, and personalized finishes, so one cleaning method will not suit everything.

For a personalized corduroy backpack

The following guidance applies to our corduroy backpack care instructions, not automatically to every item in the collection:

1. Empty the bag and check all compartments before cleaning.
2. Spot clean with a damp cloth and mild soap.
3. If deeper cleaning is needed, gently hand wash in cold water.
4. Lay flat to air dry and allow the item to dry fully before storing it.

Do not machine wash, bleach, or tumble dry a corduroy backpack. These methods can damage the fabric and personalized lettering. Avoid pulling or scrubbing the lettering; if an area needs more attention than gentle cleaning, ask us for guidance.

For other materials or products

Check the specific listing or supplied instructions rather than applying backpack care to a lunch bag, pencil case, tote, or another product. Do not assume that an item tolerates soaking, machine washing, heat, or cleaning chemicals. If instructions are missing or unclear, contact us before washing.

If you notice a problem

If your item arrived damaged, or the fabric, stitching, or lettering appears faulty, contact us before attempting repairs or intensive cleaning. Send the product name or order number and a clear photo where available. See reporting a problem for the information that helps us review it.

For care questions, tell us the exact product you have. Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select “Need help” to submit a support ticket.