Checkout, payments and promotions

Before paying, review the complete order: each personalized item, quantity, delivery address, shipping method, discount, and final total. The methods and prices shown at checkout are the ones available for that order.

Payment methods and currency

Select from the payment methods displayed at checkout. The store’s default currency is US dollars. If another supported currency is selected, check the final currency and total before confirming payment. Your bank or payment provider may apply its own conversion or transaction charges.

Discounts and shipping offers

Read the current promotion terms, including eligible products, minimum order value, expiry, and whether offers can combine. Enter any code exactly as displayed. When the free-shipping offer is shown, eligible orders over US$75 qualify under its conditions; the checkout total confirms the result. It does not extend shipping to excluded addresses.

Check the final total before paying. If an advertised offer still appears incorrect and you choose to place the order, contact us afterward with your order number, the offer details and a screenshot. Hide any sensitive payment information; a price adjustment is not guaranteed. Delivery coverage and import charges are explained in our Shipping Policy.

If checkout fails or freezes

1. Check for an order confirmation, including spam or junk folders.
2. Check whether your payment provider shows a completed payment or only a pending authorization.
3. If you are unsure whether the order exists, contact us before trying again.

A pending authorization alone does not confirm a successful order. Repeated attempts may make it harder to identify which attempt succeeded.

What to send support

Send your checkout email, approximate attempt time, any order reference, and the error shown. Use website chat, our Contact Us form, or email service@nameandkin.com. If you can open the order details, you can also select “Need help” to submit a support ticket. Never send your full card number, security code, payment password, or one-time verification code.