An approved refund is normally sent to the original payment method, and we will let you know when it is issued. Your bank or payment provider controls when the credit appears. For a partial refund, we will explain the amount relating to the affected item. If you need help tracing a refund, contact us with your order reference. You can use website chat, our Contact Us form, the “Need help” button in your order details to submit a support ticket, or email service@nameandkin.com.
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Use website chat, our Contact Us form, the "Need help" button in your order details to submit a ticket, or email service@nameandkin.com. Include your order number and checkout email if available. Our team works Monday to Friday and normally replies within 24 business hours.
