Correctly made personalized items are not normally eligible for a change-of-mind return or exchange, including a different name, size, or color selected after ordering. We can help if an item is damaged, faulty, incomplete, or does not match your order. Submit an eligible return or exchange request within 30 calendar days of delivery. Contact our support team before sending anything back so we can provide the return address and shipping instructions. You can use website chat, our Contact Us form, the “Need help” button in your order details to submit a support ticket, or email service@nameandkin.com. Read our Return & Refund Policy. Your applicable legal rights are not limited.
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Use website chat, our Contact Us form, the "Need help" button in your order details to submit a ticket, or email service@nameandkin.com. Include your order number and checkout email if available. Our team works Monday to Friday and normally replies within 24 business hours.
