Most personalized orders require 2-4 business days for production before dispatch. A different estimate on the product page or at checkout takes priority. Production starts after we receive the order and the required personalization details; missing information, large orders, and busy periods may add time. Shipping time is separate. See our Shipping Policy.
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Use website chat, our Contact Us form, the "Need help" button in your order details to submit a ticket, or email service@nameandkin.com. Include your order number and checkout email if available. Our team works Monday to Friday and normally replies within 24 business hours.
