How to personalize your item

A few careful checks before checkout help make sure your item feels personal for the right reasons. Use the options shown on the specific product you are buying; not every item has the same size, lettering, or customization choices.

1. Start with the product details

Read the description, dimensions, materials, care guidance, and current production estimate. For a set, check exactly which pieces are included and which pieces receive personalization. Choose the available color and size before entering the name.

2. Enter the name exactly as intended

Check spelling, capitalization, spaces, and any character limit. Use only the lettering and characters supported by that product. If the form does not accept a preferred character, submit only a supported spelling you approve. After placing your order, contact our team promptly with your order number and preferred spelling if you would like us to check whether an adjustment is possible before production.

3. Review the available preview

If the product provides a live preview, review your selections there. A preview or separate design proof is not included with every item. Screen colors and handmade details may vary, so also check the written personalization and selected options.

4. Check each item in the cart

• Is the product, size, and color correct?
• Is each name spelled correctly?
• Does each quantity belong to the intended recipient?
• Have you allowed for both production and delivery?

For items with different names, personalize and add each item separately. Review every cart line before paying.

If you notice a mistake

Contact us immediately with your order number and exact correction, ideally within 24 hours. You can use website chat, our Contact Us form, the “Need help” button in your order details to submit a support ticket, or email service@nameandkin.com. Changes depend on whether production has started and are not guaranteed. See changing or cancelling an order.