Help article

Production and delivery guide

Understand production time, shipping options and tracking.

Production begins after personalization details are confirmed. Tracking becomes available after the carrier scans the parcel.

Support

Choose a topic below.

We are a small team and not online 24/7, but we read every message. Pick a topic below and we will reply within 24 hours.

Common questions

How long does shipping take?

Most orders are produced in 2-4 days and arrive within 7-15 business days.

Can I turn my own photo into a custom kit?

Yes. Upload your photo on the product page and we will prepare the custom design.